I dont use these people but am forced to receive couriers from one of my vendors who have unfortuntely a service contract with them.
Their service in Bangalore is hopeless. First time courier was dumped inside the grill door of an adjacent house (locked for the last few years) . Luckily a neighbour saw it and we got the dooument.
Just recently another bad experience. They had the nevrve to claim that the document was delivered safely and signed for by my building watchman.
Only issue unfortunately was that our building has no watchman and my wife had stayed back from office to receive the document and was calling them every hour to find the status. Turns out that they happily delivered to the wrong address and closed the case.
Luckily on making a hue and cry they managed to retrieve the document from the misdelivered address and give it to us within a couple of hours. Clearly doubt the capability of their delivery boys to read addressesand even more shockign was that despite two mobile nos being put in the address and thedelivery office barely 10 minutes from our residence, the delivery could not b done properly.
I have now informed my cliient to change couriers and have informed that I would bear the additional expenses.I would recommend FIRST FLIGHT couriers which I have been using to send outbound couriers. Their Vasanth Nagar office has never let me down and whenever there was a likely delay in their promised delivery times they alert me at the time of booking itself. Also the customer service call centre in Chennai is very professional and gives updated information.
But most importantly their website tracking WORKS (unlike professional couriers which has not worked even a single time for me) and more importantly the information is updated.While there may also be other good couriers like First Flight in Bangalore, better avoid professional couriers at Bangalore. Domt know what their service is in other cities.