The name should be changed over to Professional Cheats !
They never deliver to your home address, instead keep calling you to pick up from their office. The reason is almost the same "Staff on leave". I always advice my shippers never to use Professional Couriers, but sometimes they do and I have to suffer.
Many a times they have sent back the parcel without even calling, with remarks "nobody @ home" while I was waiting for them to deliver. Complaints through the website or office is useless. I have complained twice through the website and once to the office manger and I can vouch that I have never seen a more rude bunch of thugs.
In short keep away from these unprofessional people if you value your peace of mind and hard earned money!