An important document was couriered to me from Kolkata to Hyderabad on 21st Aug. The only reason it was sent through a courier was it was extremely urgent and I needed it by 24th Aug.
On 24th Aug, I called them up. I got a call back from them at 6.00 pm stating that their delivery boy came to my office campus but he was not allowed entry inside the campus since he was not carrying his ID card. This is not the first time a professional courier was sent to our office. They should well know the fact that they will not be allowed inside the campus without ID card.
The guy could have given me a call from the campus gate but he did not bother to do that even. He very conveniently left without giving me a call. The man calling me promised that the courier will be delivered the next day by 11.30 in the morning.
Next day, after waiting till 1.30 pm, I gave them a call and was informed that I will get it by 3.30 pm. I told them the urgency of the courier. They told it will be delivered by 2.30 pm. I waited till 2.30 pm and again gave them a call. Now I was told 3.00 pm.
I asked for the number of the delivery boy and was informed that his cell is switched off. I demanded an explanation for the delay only to know that the lady representative I was speaking to does not know proper english. She started speaking in Telugu. I got irritated and asked her to handover the phone to someone who can converse in English. She replied there is nobody else in the office other than her.
Finally, I gave up realizing the unprofessionalism of the so called Professional courier.
(I was delivered the courier at 3.30 PM)