I have an unusual problem with the TOI group, I have not even started getting the paper, but I am already hassled by the experience. I wonder now what I will feel if at all I get the newspaper?
Please read my experience below:
We have subscribed for Economic times thru a agent (this a special offer for a year).
Please note that although the subscription should have started on November 1st 2013, till date we have not received the paper.
I have been calling the helpline everyday and I get a response that we have registered your compliant and we will attend to it immediately. Today I was given an SRE Mr.Sebastian’s phone number, which was incorrect, that lady promised me that by 9: 30 some manger from TOI will call me, until now I have not received any call on my mobile, also their help line is constantly busy!
Today I was abused by the front desk person who took my call at the help line? So we have to give them a cheque, call everyday and get abused? At least if there is a delay, they should be courteous to the customer, not be abusive and if they cannot handle the business they should not accept the money from customers!
When I signed up with TOI, I thought TOI is a national paper and that they will deliver, but I am disappointed!
Very very disappointed customer from IITM Campus, Adyar, Chennai.