I stayed in this hotel a few days back and it was a terrible stay.
First of all they duped me by showing me a different room and charging for a different room.
They have two types of double bed rooms (Executive @ 1575/night & Luxury @ 1875/night). Before checking in, I had asked for the Executive double bed room. They showed us the room and we told it’s fine. But later at the time of filling the check-in form, the reception staff told me that the rate is 1875. I told him that you had given me the Executive room. But he was not ready to agree and told me that in the Executive room the beds are separate. So, I was left with no option.
Tell me, where do you get double bed rooms with the beds separated. I mean this could be the case with a Single bed room with extra bed but DEFINITELY not with a double bed room.
We felt cheated. However, we let it go and chose to stay in the Luxury Room deciding not to spoil our mood. But that was not the end of the story.
Their LUXURY room had lots of issues:
1) The phone connection was not working. We had to go down to the reception for every little thing. The staff didn’t even try to fix the phone.
2) They had a split AC and remote was not provided. We ended up switching off the AC for the night because there was no way to regulate it.
3) The bathroom was dirty. wash basin was broken, door lock was defective. the ceiling had seepage and to top it all we spotted a couple of insects inside the bathroom.
4) They sell their rooms by saying that you’ll get a beautiful view of Mysore Palace but from the room you’ll be able to see only trees (that obstruct the view of palace)
The restaurant was equally bad. They serve water in Aquafina bottles. Now, everybody knows that the Mineral Water bottles should not be reused and so it should be crushed after use. But in the Viceroy Hotel - sab chalta hai...
you’ll find a lot of items in the menu, but when you’ll ask for it they’ll say its not available.
At the time of checking out, they asked me to sign an empty discount form. I asked what is it... you haven;t given me any discount so why should I sign it. They tried to give some stupid reasons like it is required to know how much tax has been charged... but the details of taxes are anyways there in the receipt. I didn;t sign that form and strongly told them not to mislead / cheat the customers.
Overall it was a terrible stay. Since we had to stay for just one day, we somehow held to it but I would strongly suggest people who are going to Mysore to avoid this Hotel. you’ll get many better options in similar range.
Vishal