I STRONGLY recommend people to stay away from Thomas Cook Mumbai. I have never dealt with such an irresponsible travel office, anywhere in the world.
I cancelled a ticket I bought from them, and two months later, STILL I have not received my refund. I have gone into their office on three separate occasions. Each time everyone was sweet and polite, apologizing for the oversight; each time, the money never showed up. I am left to conclude that they care very little about their customers, do not follow up on requests, and are inefficient in their business. It is extraordinarily unprofessional.
This has been an enormous headache on my part. It shows great disrespect for the customer. I strongly recommend that people go to other travel agencies in Mumbai when planning a holiday. Thomas Cook Mumbai is irresponsible and negligent and shows no commitment to the customer.