Theoverall experience was very pleasant though there were some issues with visas for a couple of members in our group, . Thomas Cook executed the tour well. Hotel check-in was a breeze. The tour manager did a good job. He maintained calm during stressful conditions. Some of the tour members were not so cooperative. Still the tour managers got every thing under control.
I had read about some visa issues with booking with Thomas Cook. I know that the visas are controlled by the consulates and not ThomasCook. I recommend that the individuals be more proactive and apply for visas well in advance.My family did not have to get visas so, did not affect me personally.
The local staff in Europe are well organized - though the travelers interact with them very little.
We took European Extravaganza package - 14 nights trip starting in Rome and ending in London.