This was second trip with Thomas Cook for Grand Bargain Australia with New Zealand Delights starting on 05/05/2019.
Booking & Visa processing was trouble free.
Vouchers were given only 3 days in advance. Only the Indian contact of tour manager at Australia was shared which created some teething troubles.
Transfers were satisfactory. Some of the hotels were very good property while a few were too congested. Breakfast was American/ Continental in all which we are not accustomed to. Moreover, egg to order ( Omlete) was only at one hotel. Hotel demanded 3 AUD for heating one glass of milk! Tea kettle & accessories were provided by all.
Sight seeing & Cruise were well planned.
Lunch & dinners at Indian restaurants with different varieties was a good mixed experience.
Birthdays & Anniversaries were celebrated in a nice way.
Both the tour managers Ms. Jigisha Patil & Ms Janki Patel were well experienced with good knowledge of the places, we visited. They were very professional & friendly. Their attitude & behavior is appreciable. They very well managed the demands & expectations of the visitors in view of tight schedule & limited resources & choices available to them. They entertained the group in the coach with the local information & other entertaining activities. They helped a lot at the airport for checking in. All the group members appreciated their role.
Wish Thomas Cook a good future.