Six of us travelled to Eastern Europe on the Thomas Cook guided tour in April 2019. The pre tour services of Thomas Cook were really lacking. They really are not professional and are constantly bungling up.
However the actual tour was a real surprise. I was expecting the same level of service and was dreading it but the Tour Manager was very efficient and he knew his job and he was well informed on all aspects. The only reason we would ever travel with Thomas Cook again would be because of the Tour Manager and I am sure everyone in the group feels the same way.