I have not even started the tour, and my experience is so bad that I would gladly take my money back and book elsewhere....though of course they wont give it back. They have created complete chaos for last 20 days just to process a Schengen Visa, and even today the Visa pares are not submitted. I could have this Visa myself anytime, I cannot believe these guys are supposed to be a reputed Travel agency. They have no service recovery or escalation process. I can completely empathize with the other bad reviews.
I can only imagine how dis-organised their tour will be. I would advise that no one with other options use Thomas cook.