I had taken Family tour to Europe from May 17th-26th, 2013. We were given the worst flights by Kuwait Airways with 6 hours of waiting time at Kuwait airport both while going and coming back.
They charged us Rs. 22000/- over and above the price at which I had taken this trip. This amount was in the name of Fuel surcharge which was not charged by other companies and from some other families in the same travelling group.
The office staff of Thomas Cook made contradictory statements about this amount. Thomas Cook office staff was non cooperative and made us spend lot of time on documentation.
The trip was badly managed with 80% time spent on travelling in coach on roads and only 20% time on actual site seeing. They used to give 5 -15 minutes only even on important and interesting locations.
We felt that we were only running around as per the Tour Managers directions. There were 27 people in my group and all of them had similar feelings about Thomas Cook. The Tour Manager for London was Syed who could not speak even one full sentence of correct English.
Please do not take any of tours by Thomas Cook. Amit Grover