We took a us tour for 11 days with Thomas cook India but it proved to be a nightmare bcoz of several reasons:
The guide who was supposed to join us from Niagara never came there and joined in new York
When we travelled from new York to Washington we were made to do the city tour after 6 hr journey and then took us to holiday inn which refused permission saying we don’t have rooms and all kids and ladies became ill as we were then made to shift to comfort inn at 1am which was a lower category hotel .
The coach driver didn’t turn up at 9am in los Angeles so we missed the universal studio tour by half day.
Worst was travel from LA to SFO when bus broke down and we had to wait on road for 6 hours as no alternate bus came to.pick us nor repairs were done intime in area where forest fires were raging .
5. The company promised to give us decent compensation but later backtracked and just said apology and closed the matter. We were 37 pax travelling in this tour and gave them 75 lakhs for tour but it was a great fiasco and poor services and lack of coordination was visible everywhere. One shud never travel by Thomas cook as they are big cheats and can make a u turn anytime leaving u high and dry.