The tour guides and all other things which were inclusive in package were fine. But there are few things which are quite disappointing
1.Thailand Visa not processed
No information about refund of Thailand visa fee till now
280 ring get paid for visa on arrival ...equivalent to 5040 INR..which is almost double.
4.Deviation fee per person 3500 extra paid with zero service --- hotel room in Singapore was booked for 1, 2 April on extra payment. The amount decided at the time of payment was for east village hotel.But we landed into a budget hotel- hotel Cultural.
The hotel cultural was not up to mark as per the payment done for hotel with triple sharing 5.There was no pickup as being told by Thomas Cook instead we were told to take taxi ourselves. We paid 20 SGD extra for that. I decided to have my package with Thomas Cook because of few recommendations from my relatives and friends.
But I think I have ended up paying loads of extra money for substandard services. This is indeed not expected from Thomas cook stature. I request you to please look into this seriously.
My tour agent was Gauresh Gupta (Thomas Cook Gurgaon).