I had Inquire europe group tour from thomas cook. The service right from call centre Nova , afzal etc were too prompt and convincing. My tour didn’t happened as the group was not formed and this was told to me after 21 days afer many follow ups.
The service give by call center and head of department Mr Kedar and the revert by Mr Prakash was excellent in customer service.
I got my refund after processing on time by Mr Kedar so here after sales service is excellent even before sales was quite effective , the problem was in operation wherein they didn’t tell me on time for cancelling the group.
My full vacation for europe got spoiled because of late revert and preactive information of group details.
Anyway got my refund and good after sales service though between operation was missing