We booked this tour around four months back so they gave us some discount. It was booked by Debapratim of Thomas Cook Kolkata. Just because of him we were patient enough and got through the formalities. Kolkata office has a very laid back attitude. Even for making the final payment we had to sit in their office for over an hour. There were discrepancies in their brouchures and actual tour e.g - Breakfast as per the brouchure clearly mentioned eggs n fruit but in most places it was not there. Boat ride at Rhine falls was included in the brochure but we had to pay during the ride.
The tour manager Shardul Pacharne was an exceptional guy. He was patient, fun loving and strict at the same time(we were 44 in the group and time was an important factor). He planned things well with the coach captain Karim(another interesting guy) and ensured everybody had a smile on their face on the last day. Shardul ensured that the goof ups of Thomas Cook, Kolkata were compensated during the actual tour. He took care of each and every person and I think he is an asset to the company since he seems to understand the mind set of the Indians going abroad on vacation.
Overall the trip was good but it seemed they should give one extra day in Paris and London. Five countries in nine days is difficult. Even though it is super budget, I think no body will complain to pay a few more thousands and get two more days.
Thanks.