I would like to divide my experience into two parts:
1.) Tour Experience with Abhishek Anand:
We truly enjoyed every bit of our Europe trip across 9 countries with Thomas Cook and Abhishek Anand as our tour manager was very instrumental in creating this Stellar Customer Experience for us. He was professional, caring, courteous, organized, meticulous, knowledgeable and always willing to help and guide us through out at all times. He is a great asset to Thomas Cook and I greatly appreciate his professionalism and sincerity towards his job.
We were extremely happy with the choice of hotels particularly the luxurious properties such as Reine Victoria at St. Moritz(Switzerland), the Alpenkonig close to Innsbruck(Austria) and HUP Mierlo at Eindhoven(Netherlands) that had indoor badminton and basketball courts, table tennis tables and mini football grounds and those were the absolute highlights from an accommodation standpoint.
2.) Pre-Tour Experience:
Mr. Ashok . S from your Bangalore office was our first point of contact and he was very helpful in providing me with the apt information and guiding me to his colleagues at the Hyderabad office.
Ms. Vineela . B from the Hyderabad Sales team office did a very thorough and fantastic job of helping us choose and opt for the apt travel package that suited our preferences. She was excellent in guiding us at every single instance during the pre-tour experience. Vineela has been absolutely splendid.
Mr. Jagadish acted as an able back up to her during the times Vineela was on leave by answering all our queries.
Mr. SriKrishna from your Visa Processing department was extremely knowledgeable and brilliant. He was very comprehensive, meticulous and perfectly guided us through the visa documentation process and we managed to get our visa within a few days.
Please do congratulate and recognize Abhishek, Ashok, SriKrishna, Vineela and Jagadish for a job well done. We will definitely travel with Thomas Cook once again and we would be more than happy to refer Thomas Cook to our friends, family and acquaintances as well.