My name is baghyalakshmi I travelled Asian dhamaka special departure. Over all experience was good. Haider , our tour manager was very recepective and very good at taking care of things. Regarding the food we would prefer you guys to choose a proper restaurants. Since we are South indians we prefer Tamil speaking guides. Even though most of us understand English , the elders who travelled with us was not comfortable due to language barrier.
Our Singapore guide raja who was a Tamil speaking guide so the Singapore trip was great . Malayasia mr. Xavier who was a good guide but the elder were not able to follow him.
Transportation facility was good and our tour guide mr. Haider managed it very well
The hotel we stayed .. Hilton in malayasia ... The room was excellent and the food was okay. At Singapore we stayed in days in hotel the place , the food , accomodation even though rooms were very small, Families with three members were given two rooms. That is much appreciated.
Itnery needs to be revised as in to include more activities. Elder people friendly as well.
And regarding the initial immigration .. people will be coming to international trip for the first time , All the first timers should be given proper immigration instructions and advise how to go about . Because we had much difficulty when we landed in malayasia. We were not given proper instruction . We had difficulty in contacting people regarding how to go about.
Over all experience was good because of the tour managers attitude. Even though he did not know the language he did his best and was very patient and reliable.
Singapore and Malaysia with Thomas Cook was good experience except for the above mentioned requests
Thank you .