We went for trip to Nepal in July 2014. We took full 5 star package from Thomas cook-Bhivandi which was handled by Thomas cook Mumbai. The package was awful and we were offered 2-3 star hotels. The tour guy was unhelpful and rude.
Thomas cook- Bhivandi franchise agents were blackmailers and were calling us to extract extra money saying package costs increased. I would suggest every one to please desist yourself from booking any holidays with Thomas cook.