My last post on Mouthshut regarding the poor internet connection and customer service by Tikona was almost two months ago on June 17. Since then, the internet issue has been resolved solely because of my post on Mouthshut and not due to the many emails and phone calls I have made to Tikona. However till date, Tikona has been stone-walling me on the issue of providing a waiver for the lack of any internet connection for 8 whole days.
When I am paying Rs 750 for a 4 mbps package, I am entitled to a rebate/ waiver of Rs 200 for 8 days. I have been repeatedly assured by the customer care executives that I will be given the waiver in my next bill. So far I have received 2 emails from Tikona on the matter(both at least 2 to 3 weeks after I lodged my complaint with customer care). Both times, I have been told: "We have investigated your waiver request, we regret to inform that there is no waiver applicable in your account for the disputed period". Very convenient!
I am highly disappointed by the pure lack of professionalism on Tikona’s part and am fed up of the extreme inconvenience they are putting me through, first for restoring my service and then for providing me with the promised waiver that is rightfully due to me.