Moved to Tikona on the first day of this year. Had no problem yet.
Could not be happier. Support has been excellent. My queries were all about non-standard hardware or just asking for clarification on how their service worked, not due to any particular problems I had. I received prompt, friendly, sensible andhelpful responses to my queries. Help and support is available through live chat from their login portal.
Connections has been without fault. Using the 2 Mbps plan. There is absolutely no buffering on Youtube or putlocker even at peak times like I occasionally had with my previous IP.
Provided router is surprisingly good. It does look pretty cheap, but in terms of actual performance it does what it is required to do.