I agree with some of the readers about the pathetic customer service and after all the communication with the customer care I got a call from 9212467634 stating that a case has been registered for legal proceedings and that legal action will be taken and that Rs. 2500 needs to be paid while I have got the cpe removal letter from the service provider but I have already informed them of cancellation would take 15 days after the request was given. But they are cunning enough to make you continue with their worst service and with no change in the way they handle a customer.
After all this you get a call threatening you to pay the dues from an unknown lawyer but the number is temporary and actually they are no lawyers and no legal action has been taken from their end. "Please be aware that no legal procedure is initiated by those goons".
Suggest you to proceed with consumer court.
TIKONA ID 1104399672