I am Urvashi Jain from Mumbai( Worli Area) Sales Executive assigned - Krishna had a very bad experience, I have made the payment of Rs.4100. And the Sales Executive( Krishna - 0771588xxxx) has been assigned to us. Every time we call, he says that we are just reaching in 5 minutes to make the installation. In Feb 2020, I had applied for a new connection and had paid Rs.500 and the rest of the money Krishna told me to pay at the time of installation. But due to our building rules there was no connection of Tikona( He lied to me in the beginning that your building has our tikona connection) .Now, on 31 Oct 2020 - Saturday - I shifted to a new building. I called him as I had already paid him in Feb. He said okay I will come in an hour but before it we need to create a new account for this connection. I told him not to create a new account but he said I will transfer your money to your this account and later we will update your old number and old id in this new account. I said okay.Now after making me wait for the whole day he called me up in the evening and told me to do the remaining payment because policies are now changed( in a single day) and before we come to do the connection, you need to make the full payment. I first denied, and later he called me twice to make the payment as the technical person is near to your building to do your connection but before it payment is required( this was what he said) . I gave it a thought and made the full payment.Today, it’s 2 November 2020, it’s been 2 days. Yesterday night he called me up and told me that we will reach your place in the morning for the connection. I told him to come on time as I have to leave for office in the morning and my office timings are from 10: 00 AM but will wait for you. He said yes, will reach by 10: 30 AM anyhow. At 10: 30 AM I called him, he disconnected my call and I tried to call him again but he has switched off his number.It’s 11: 49, still his phone is switched off. Very very bad experience.Tikona please reach me back on my number.Service id - 1126768073( new) Service id - 1125684032( old) 02 Nov 2020 at 06: 03 PM - Tikona Sales executive has blocked my number.
Update: Got my refund in April ( Thanks Tikona for refunding)