I recently shifted to Tikona, and except the first demonstration I have never received the promised connection speed. The servers are down most of the time.
When I call the customer care, they kept telling me that my complaint was raised to a higher level and that it will be resolved in 24 hours. When I ask for anything in writing on mail, they refuse. I registered 5-6 complaints and they kept saying 24 hours, but nothing happened.
I would not recommend Tikona to anyone.