User ID: 1112596274
Took the connection on 04Mar15. Everything worked super fast until they got the money. After that suddenly the net stopped working. Contacted tech support, thinking that after all it is their job, so they must be knowing the fix.
Call 1:
Waited for some 10 minutes online and then one "expert" responded. He wanted to check my connection. My thought - Why was the recorded voice telling me till now that "Our system is checking the connection, and then we will connect you to our engineer?" Well maybe this guy may have something extra to check. He asked me if he could put me on hold. I said fine. End of story.
Next call. Another expert - Seems like there is "some" problem with my laptop, get an hardware engineer to fix it. Well it is an expert verdict, so I go to a hardware engineer. Nothing bad with my laptop settings.
Next call. System tells me it is connecting me to the same person as last time. 5 minutes later some other expert is connected to me. He thinks there is some problem with my laptop which can be solved by restarting. Well restarting is quite a fix. I ask him to be online and he is so confident that issue will be solved that he goes off. 5 minutes later I am back to dialling the tech support.
Next 3-4 calls. Experts want to check my connection, puts me on hold, vanishes.
Next call. He thinks the problem is with my rooftop device. He can monitor it from remote and solve the problem. Wait for 2 hours and all will be well again. 4 hours later I am back to dialling the tech support AGAIN.
Next call. He too thinks the problem is with my rooftop device. Wait until End of the day and all will be well again. I really don’t have any confidence on this as well. Well there is still 2 more hours to go. So fingers crossed.
My recommendation to all those who are scouting for an ISP. TIKONA - NO NO.
Time to continue with the rest of the experience:
As anticipated, no response in 2 hours, foolish me, I call again . This time end of the day will solve the issue it seems. I wait and wait until end of day. But this time I learnt enough to not lose sleep on this. So I wake up the next day to see NOTHING has changed.
By now I decided to follow this up until this is solved, so there I call the so called Tech support again. A girl picks up and same nonsense again. This time I was adamant and demanded a call back. She promises the problem to be solved in 2 hours and a call back. 3 hours go on, I neither get the connection, no do I get the call back.
One hour later I get a call from another "expert", and she thinks the problem can be solved only by a service engineer. I was FLABBERGASTED. It takes 5 days for a Tech support team to identify the problem and decide that an onsite support can solve the problem. And the rantling continues "Now since it is already 3PM, we cannot get the engineer to check today."(As if I made the delay- I called them up at 10AM and they take their sweet time and then "Ohh it is 3PM!").
I hope I get the service engineer to visit me today so that I can send the connection box with him back. FED UP. And the best part, the engineer expects me to be at home waiting for him to fix the connection, as if he is paying me money to take the connection.
And now some words to you, dear Tikona "corporate"(if that is what you like to call yourself) - Please teach your tech support some technology, service engineer what politeness is and yourself some business ethics.