Tikona broadband User ID 1118016891
Following is the actual story.
I have taken a tikona connection in June 2016 with 2mbps speed.
I had so many network disconnection within first month of taking the connection. But the speed is reasonably good.
I was not satisfied with their connection and asked for terminating and refunding my total paid amount which they refused and asked me to take more time for testing and it will not be repeated. But even then I got 3- 4 disconnection in a span of 10-15 days
total disconnections I faced were about 20 of which only 10-12 are taken as complaints by TIKONA. Each time I had to call the customer care and had to wait for about 30 min to 60 min for reaching the representative and after calling the network will be resumed after 2-3 hrs, during which I dont have any network at home. Vexed with this, I finally asked for the last time to disconnect in the end of july and switched off my tikona device.
They took about 2 weeks or so saying that they can not disconnect in the middle of the month and disconnected some where in August 2nd week but failed to process the refund
Whenever I have called them and asked for the status they used to say it will take about 72 hrs for processing They never reverted back to me regarding any update. This happened for about 1-2 months.
I thought I would take legal route to get my money back and compensation for the trauma I got because of them. But I was busy in some other things and delayed. Later on november 23rd 2016 someone from tikona(claims to be from special team) called me and says he will give me a testing period again and said this time I wouldn’t get any disconnection. In the discussion, I have asked testing period for one month based on the previous experience.
Even then I have faced disconnections for 3-4 times and finally the connection stopped around 20th of december 2016. I had called the customer care team and they said I have exhausted the limit.
Later I get a call from some other executive from special team saying that the network is upgraded and test again. With the previous experience, I have refused to do so. After some days of call, I started receiving messages, calls and e-mails saying that I have outstanding of about 1202, which surprised me. On my further inquiry with the customer care executive they say it is for rental stop from august 2016, which I have not asked for.
one more executive from special team calls me and says that the speed has improved and hence the network will be good. When the problem is with network being continuously disconnected, how improved speed will give me an uninterrupted network, I don’t have any clue! She says to me that if I continue with the service, the charges will be waived off or else, I need to pay the amount, which I feel is logic-less and unethical for the following reasons:
I have not asked to put the connection in rental stop
I did not ask that I will test the connection. They have called me and said the connection will be good, which they failed to keep up and hence cheated me.
I have requested them in August for disconnecting my connection and refund my amount, which they did not do. They did not have even the basic curtsy to give me an update on refund process.
They have been bugging(in fact begging) me to continue the connection.