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Tikona WiBro

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Summary

Tikona WiBro
Jul 13, 2012 10:24 AM, 2618 Views
Money not refunded and service also not provided

I contacted tikona in the month of May for new connection. The moment I entered the contact details, someone called me from the sales team and told me that they can provide the connection in two days. He also said the service is available in my area and I dont have to worry. He told me to make the payment by credit card for faster processing. I made the payment and after three days only, the engineer came to my place just the find out that there is not Tikona network available in my area. He said the money will be refunded to me soon. I then contacted the customer service many times to send the money in my name. I told them to send the cheque in my complete name and not just in first name and last name like how they take it in their system. I even sent scan copy of my PAN Card for reference.


They sent the cheque in my father’s name who passed away about 10 years ago. I was very very pissed. I told them to send me a new cheque in my name. Someone from the customer service told me to courier back  the return cheque. I couriered it on the 1st of July through Bluedart. I spent RS 310 to get back RS 1790. I got a message also that the cheque has been delivered to them. Today is the 13th of July and no one has responded to my mail or no has has updated me on anything an I dont if I will ever get my money back. I’m glad that there is no network in my area an I didn’t take their service. I will tell all my people not to ever go for Tikona Service. I’m a social media guy and I will communicate their horrible service to everyone.


My customer ID UID-1106548664


My Name -  I Apollo Singh

(2)
"Hello SirWe thank you for your mail.We have saved your details in our database, and forwarded them along with your grievance to the concerned Department. At Tikona Services, we try our utmost to keep you? our customers? satisfied. After all you are the reason and the very purpose of our existence. Please be patient and help us serve you better.Thank You,Tikona Services"
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