Worst internet service provider. I got new connection since last month and I have complained about 10 times since then, . They came twice to resolve the issue and kept telling me that your connection is under’Observation’. I have never get a promised speed for full day. In fact, I hardly get a speed for what I paid. Pathetic response of customer care executives and top management does not care about customer satisfaction. Never go for it.
Tikona is the worst internet service provider. I complained repeatedly for 1.5 months. The engineers visited at least 10 times but could not solve the problem. They give fake assurance, they have unqualified staff and pathetic customer care.
I have been wasting my time by talking to customer care representatives of Tikona and entertaining their engineers at my place for 2-4 hours.
Do not continue withier service, stop using it, record every call, take screenshots of connection or speed test(if you are lucky to get connected) and complain.
If you want to complain about their services at higher level,
Search for ‘Consumer Disputes Redressal Forum’ of your respective district and file a complain with proper filling of the form. My advocate friend has advised me. For Ahmedabad, it is https://cdrc.gujarat.gov.in/df-ahmedabad-city.htm.