If you are looking for a reliable internet connection then after Airtel, Tikona is good in my experience. The worst is BSNL. I live in Noida and we do not have Airtel in my apartment. The only problem is that I have a 4 mbps plan I do not get that speed on public holidays and Sundays. The speed is as low as 56 kbps in the secondary policy which is a joke.Customer care is dumb. All they know is to follow a troubleshooting flowchart. In any case I dont think that they can resolve the issue since it seems that Tikona has sold way too many connections and at peak load they do not have the capacity to provide the entire user base with the promised speed. This really should be a criminal offence, alas in India you can get away with anything.
Spectranet is another provider, they provide excellent speed as promised at most times. The only problem is that it works on a physical cable like cable TV and there are lots of faults and frequent downtime. I use this as my Primary Connection with Tikona as a back up. On days that I do not have Spectranet and it is a public hoiday then I use my Tata Photon, this offers 600 kbps of speed at my home and is better than Tikona on a holiday.
Just an update in March 2015. Tikona is now the worst ISP in NOIDA around sector 82. My ID is 1104176562 and my internet was completely down on 3rd, 4th and 5th Feb. It took them 4 days to arrange for a field technician, since most the people here are shifting to better ISPs like World Phone and Spectranet which are now providing Fiber Optic connectivity and 20 mbps speeds, Tikona is a thing of the past. My recommendation is to stay far far away from them. My internet is now down since 4th March and today is 9th March and still no technician can be arranged. They have become extremely shameless and their field support does not come for days at end. Good news is I now have Airtel and other ISPs in the apartment so I can now finally get rid of them.
Update 15th March 2015
Tikona - Pathetic - Stay Away if you have a choice
BSNL - Pathetic - Stay Away if you have a choice
Spectranet Cable - Unreliable in rainy season and slow on weekends. Can go for this in summers season.
Spectranet Fiber Optic - Poor - Browsing Speed slow on weekend, poor download speed through out the week. Net neutrality is blatantly violated since they throttle torrents and downloads. Connection is reliable and its cheap, so if you do not download much and are a you tube freak go for them.
WorldPhone - Awesome. Catch is they do not have a plan above 99Gb. The Top ups they offer are overpriced. But in all other respects they are awesome and cheaper and faster than Airtel - 20mbps vs 16 mpbs of Airtel. So if your usage is below 99 GB. Go for them you will not regret it.
Now for the heavy users like my whose usage is 150 GB to 200 GB per month. The only good choice is Airtel, but they charge 3650 for 175 GB. Wow thats expensive. So I cannot go for Spectranet alone because of the download bullshit. Combination of Spectranet and Worldphone take the price to Airtel level. If you fall in this range you do not have a reasonably priced ISP yet. I am hoping Worldphone grows up and gives something like 150 GB for 2200 - 2500.
It is end of June 2015 now and I am trying to disconnect Tikona since about 27th May, they are however not disconnecting the services and charging for the entire month of May and June. Not only that they have some unexplained charge or Rs 900 plus for this month. They have not even taken the equipment. I would advise people to stay away from Tikona. It is a completely Fraud ISP that does not even let people disconnect the services in peace. There harassment continues. My Tikona ID is 1104176562 and anyone who wants can let me know I can share the bills and emails that I sent for disconnection with them. STAY AWAY FROM TIKONA