On 15-01-2023, I searched for theft protection plan on web and came to notice they are offering it, I have purchased 3 Year Total Damage Theft Protection Plan for my Macbook Pro laptop, but they sent me 1year plan as an invoice after intimating they edited and sent me again for 3 years and sent a manually typed invoice. This will not happen in any other company, and I feel like I have been manipulated, I came to notice on google reviews after payment in which other customers also suffered the same consequence’s They haven’t send the policy documents till date, the Google review posts proves to be true when I asked for the refund from them or the policy documents. I have received a payment link from 956035xxxx and contacted me from this number and unofficial mail Id: timesglobalassurance@gmail.com in which they sent me the invoice copy. I haven’t received any document from support@mymobileinsurance.com till date, On 15-01-2023 from 9560352876 number they messaged me that the refund will happen in 90 days after asking about refund, and on 17/01/2023 they sent a mail stating no refund will be issued. From, official mail Id. They haven’t shared any policy document which states no refund policy during purchase in what’s app, and I haven’t received any policy document terms and conditions as a pdf document from this mail support@mymobileinsurance.com . They are sending it from an unofficial mail Id: timesglobalassurance@gmail.com, Till date I haven’t received any document or my refund, I don’t think this company exists . I prefer a refund . Their company address and billing address is totally different .
If you are really respect your customer you will be giving them the opportunity of refund and a clear explanation of policy or sending the documents to them