My Case ID: 979118. My Order No: 3002506072. It has been more than 75 days since I raised my complaint. They’ve never taken care to resolve my concern.
Please find below attached case history:
Case Id. 979118
Order No:3002506072Sub-order No:00001Issue Type:EscalationSub-Issue Type:Partial Delivery - TIL LogisticsProblem Area:Package Delivered Without ProductResolution Date:Jul 27, 2013Case Status:Under ProcessCase Creation Date:Jul 15, 2013 7:08 PM
Description:Hi, I have ordered for 5 Pieces of Samsung Galaxy Ace Duos S 6802. But I’ve receive only 1 piece. Kindly Look into this issue. I am really worried, why have you shipped only 1 piece of this product while I’ve ordered 5 of them. Please kindly look into this as early as possible and arrange delivery for remaining 5 pieces of this product as early as possible. Regards, Nikin Kumar Jain +91-9962601011
Remark 1: The case is still pending. Why isn’t anyone replying to my issue. Whom should I complain now. Where is the new case manager who said he would drop me a test mail. I am unable to reach him. I haven’t even received his test mail. Please have some ethics and resolve my issue as early as possible. It’s been already 75 days and how much patience do you expect me to have on this issue. Oct 1, 2013 3:38 PM, (Nikin Kumar Jain )
Remark 2: What is the status of this issue, This is my 17th Remark but I haven’t received any information from you on this. Sep 23, 2013 10:00 AM, (Nikin Kumar Jain )
Remark 3: What is the status of this issue, This is my 17th Remark but I haven’t received any information from you on this. Sep 23, 2013 10:00 AM, (Nikin Kumar Jain )
Remark 4: I’ll send a postal mail, with legal action that I am going to take against you for cheating me and doing a fraud with me for an amount of 25, 000. I’ve bought 5 Phones from your website with an Intention of giving them as gifts to my sisters on Rakhi.
I’ve been In and around sending you mails since 15th July and I’ve always get a template reply. I am sure you’re not serious about the mental tension that I am going through. I’ll make sure that I take a stern legal action against you a file a very serious legal action against the company and it’s customer service department for defaulting on giving a prompt reply, and handling the case with seriousness.
Why hasn’t the case reached any conclusion ever after 45 days of filing my complaint? Why aren’t you replying me back? Are you waiting for me to take a strong legal action against you. The more number of days I wait to get this case resolved, the more stronger my case will become. Why aren’t you actually even concerned about my complaint is what worries me. Are you a legal company who tries to provide a good customer satisfaction then please call me and talk to me about my case. Give me the name of my case manager and his contact number so that I can talk to him directly, he never calls me or replies to my issue in the case I’ve generated on your portal.
Regards,
Nikin Jain Aug 25, 2013 12:10 PM, (Nikin Kumar Jain )
Remark 5: You haven’t got the graveness of this issue. Try to understand my situation, from my perspective. Why don’t I ever get a reply from your case manager. I want to talk to the case manager. Would like to know what is the status of the problem. Ask him to contact me or share his contact details with me.
Also, read your earlier replies to my mail, You’ve been giving me the same lame excuse time and again. How many days do u want me to communicate with you like this.
Please share the contact details of the case manager, or ask him to contact me by the end of day. If he doesn’t contact me by today and resolve my problem, I am going to file a case in consumer court by tomorrow. You better inform him about this.
My experience of shopping with you guys has been terrible. I’d never recommend any one to shop from you guys. If products worth 25k doesn’t have a reply even after payment, then why should any customer buy from your portals. Believe me, I will file a case tomorrow if your case manager doesn’t contact me by today and let me know the resolution.
Regards,
Nikin Jain Aug 7, 2013 6:07 PM, (Nikin Kumar Jain )
Remark 6: Will you even care to reply here. Aug 7, 2013 11:45 AM, (Nikin Kumar Jain )
Remark 7: Are you waiting till I raise a court case of cheating against the company. Why do you want me to fall in to a legal tussle. The products which you have to send, you should send right. This isn’t right on your part at all. I’ve been communication endless time and again. But why don’t I ever get a reply from you guys. This is a horrible experience believe me. How long do you expect me to wait. It has already been more than 20 days since I raised the complaint. But there’s no communication on how u plan to resolve my issue.
Regards,
Nikin Jain Aug 5, 2013 5:33 PM, (Nikin Kumar Jain )
Remark 8: Please guys, I am begging you. Kindly Let me know the status of the shipment. I was assured to get called by the case manage, but even that hasn’t happened. Is any one following my case. Jul 30, 2013 1:24 PM, (Nikin Kumar Jain )
Remark 9: I’ve added 10 Remarks, but haven’t received a single reply from you guys. I feel why in the first place did I decide to shop with you guys. I’ve made up mind to go to consumer court to take action against you. Jul 28, 2013 3:42 PM, (Nikin Kumar Jain )
Remark 10: Today is July 28, and It has already passed the resolution date of Jul 27th.What is the status of the shipment of my remaining phones. I’ve bought these with a thought of gifting these phones on the Rakhi. And you’ve played the best role in spoiling my plans. Are you even concerned about why you haven’t shipped the remaining phones. Jul 28, 2013 3:42 PM, (Nikin Kumar Jain )
Remark 11: What the hell are you doing about my complaint. I’ve called you around 8 times in connection to this issue, and I never receive a call back about you dispatching me the mobile phones. I shall start taking legal action from my side now. Jul 25, 2013 4:51 PM, (Nikin Kumar Jain )
Remark 12: It is really becoming a bad experience and a nightmare to have shopped at Indiatimes, I haven’t received a single reply to all my remarks on my complaint since 15th July. Please, let me know the status of my shipment. Why haven’t u shipped me the product yet. Jul 21, 2013 12:04 PM, (Nikin Kumar Jain )
Remark 13: Why the hell haven’t you replied yet, what is the status of my order. You’ve shipped only 1 piece out of 5 pieces. I’ll take legal action if I don’t receive any reply from you by Monday. Jul 20, 2013 10:04 PM, (Nikin Kumar Jain )
Remark 14: How long will you take to resolve this issue. Why have you shipped only 1 Piece when I have ordered for and payed for 5 of them. Look into this issue as quick as possible and give me a resolution. You don’t even call me, to help me understand what’s the delay about. Jul 19, 2013 1:23 PM, (Nikin Kumar Jain )
Remark 15: I am really worried how can you miss out on ship 4 pieces of mobile phones. Jul 17, 2013 7:36 PM, (Nikin Kumar Jain )
Remark 16: The status of this product show that it’s delivered. I have received only 1 piece of this product. I haven’t received the remaining 4 of them. Kindly look into this issue and please do the needful. Jul 17, 2013 7:36 PM, (Nikin Kumar Jain )
Remark 17: What is the status of my issue. Please let me know. Jul 17, 2013 2:45 PM, (Nikin Kumar Jain )
Remark 18: You haven’t shipped me 4 mobiles, please kindly look into this. Have you shipped them by a different courier or please look into this, what’s the issue. Jul 15, 2013 7:39 PM, (Nikin Kumar Jain )
Remark 19: Hi, I have ordered for 5 Pieces of Samsung Galaxy Ace Duos S 6802. But I’ve receive only 1 piece. Kindly Look into this issue. I am really worried, why have you shipped only 1 piece of this product while I’ve ordered 5 of them. Please kindly look into this as early as possible and arrange delivery for remaining 4 pieces of this product as early as possible. Regards, Nikin Kumar Jain +91-9962601011 Jul 15, 2013 7:39 PM, (Nikin Kumar Jain )