Dear Concern Person,
Will like to bring to your notice .TIMESJOBS -STEPAHEAD product is the most pathetic product and people to deal with , have spent last 3 months for the Refund amount -INR 2750 and they promised to give it back. I have audio recording for the same .
But no reply after that .
From: Step ahead
Sent: Thu, 22 May 2014 17:34:52
To: prateek jain prateek_jain97@rediffmail.com
Subject: 1329680
Dear Mr.Prateek,
We acknowledge the receipt of your mail.
With reference to your mail we would like to inform you that we are investigating in your case.
We will get back to you with the final resolution.Please cooperate with us shortly.
Thanks & Regards
Sakshi
Step Ahead Team
On Wed, May 21, 2014 at 12:21 PM, prateek jain prateek_jain97@rediffmail.com wrote:
Dear Concern,
Let me start with how pathetic your customer support has been, you are destroying your own Brand Name . Only GOD can help you on this perspective .
There is zero accountability . I have been following up on my case from last 3 months and would have made at least 150 calls for the same but still my request falls upon deaf years.
It leaves me with no choice but to go public on social network and trust me will make sure the fraud you are doing with Needy people doesn’;t progress unchecked .
Will be filling plea in consumer court with all the proofs and the pain and anxiety you have caused me will also have to be accounted for. Trust me I have indisputable proofs with these recordings and the mail thread .
If I don’;t get my refund in 48 hours than be ready for this truth to be spilled over in all the social network site .
Please find attachment
Thanks & Regards
Prateek Jain
Meerut
Mob: 9358111106 9258000106
Mail2
From: "prateek jain"prateek_jain97@rediffmail.com
Sent: Thu, 08 May 2014 14:52:30+0530
To: "timescareers@timesjobs.com"timescareers@timesjobs.com
Subject: Fw: REFUND FOR ORDER NO 1329680
Dear Mr. Arun Kumar
As per telephonic conversation I told you about my Order cancellation query. As per you side you customer care executive me committed for refund in end of may month. But all are fake commitment done from your side.
I have all conversation of your customer care executives in which they committed me for refund process but I think this recording will be sufficient for you to make my refund process. I dint any committed to you to activate my services but still it is active I mail several times "step ahead" for cancellation for this services.
I hope you can understand my problem and do the refund process asap.
My order no:1329680
Please find attachment
Thanks & Regards
Prateek Jain
Meerut
Mob: 9358111106