I am also a victim of their online fraud. They are trapping people into their net by offering huge discounts. I am not sure how this company is still operating. All the people belonging to this company should be behind the bars.
My Case Details:
I ordered a product (Kent RO) on 28th March 2012 through their website and paid 11250 Rs. Market price of this product was 13750 and they were offering Rs 2500 discount. Next day when I came to office, I came to know about a colleague who was a victim of this website. I was literally shocked. He said that his product was not delivered even after a month and he had to write several emails to their seniors to get the refund. He suggested me to wait for stipulated time of 10-15 days. When there was no status update even after 15 working days, I contacted them on the phone number provided on their website. Customer Care Executive said that their was a technical problem in the system and will be delivered next week. I waited for another week but still the same status.
I called them again and they said the same thing again a technical problem. After waiting for more than a month, I had understood that they are making fool of me. I sent email to CCAvenue the payment gateway about the fraud. Ms Kavita from CCAvenue assured me of taking action and she emailed Mr Raja of timtara.com to process the order ASAP. Mr Raja given me commitment of some date but still the same status. By this point I was totally fed up and asked them to immediately cancel the order and start refund process. As after seeing all this I can not rely on the product which they will deliver. Finally after this mental trauma of around 1.5 months, I got my money back.
I am sure these guys are earning through interest on the money which they collect in name of the product. I have raised a grievance with the dept of consumer affairs and waiting for their response.