I am a Deputy Director of IT wing of a public sector company who used to make many online purchases. I am also a reviewer for many IT magazines also.
I had very good experience with Flipkart, ebay.in, letsbuy, butheprice etc. They used to deliver the product in time. These site will either deliver the product in time or the amount will be refunded automatically.
timatara.com is a new online portal, that claims to have rated no-1 by dataquest magazine. But, my experience shows that they are the poorest in customer experience. Customer care will never answer your queries. THEY WON’T EVEN ATTEND YOUR CALLS.
I had ordered a Toshiba Laptop from timatra.com on 29-02-2012 and they supposed to deliver it within 15 days as per their order. Order Number was 10204231.
Even after 15 days timatara.com is not ready for a refund or ready to deliver the laptop to me. When ever I am calling their customer care number, they are not attending the calls.
I am planning to file a complaint at Consumer Redressal Forum, Kannur for getting compensation. Meanwhile, I request the online community not to make any purchases from this portal. You will be cheated for sure.
I am attaching the screen shot of my order details also.