I ordered a motorola defy plus mobile on 19th jan and they told me 8 working days time after that time elapsed I called there customtakeouter care and they told me 4 more working days after that period again they asked for 4 more working days.
Ultimately I received my mobile on 15th Feb. Now the whole point is that even if they give hefty discounts the experience with them is like a nightmare no one wanna go thru ever. I m so relieved that I received my product
Now I can help all the customtakeouters here on how to do this I mean what to do so they deliver ur product
I called ccavenue and asked them to escalate my case with timtara
then I registered with akosha which also helped
then I threatened timtara with the option of chargeback from my bank in case of credit card
then I also threatened them with consumer court thing
then I sent them numerous mails daily on all ids
the trick to make a call there is keep calling continuosly and they ll pick
i do hope that this works for u but after this nightmare is done please never shop again
my order no is 10173885
my awb number DTDC-V07980025
if anybody has any query mail me on vivek.bds@gmail.com
more info added:-
ccavenue call centre number
24 6 Support Contact Numbers Tel: +91 22 67425555 begin_of_the_skype_highlighting +91 22 67425555 end_of_the_skype_highlighting / 26000816 / 32913622 / 66920419
timtara email ids
customtakeouterfirst@timtara.com
cco@timtara.com
phone numbers
Contact details of the merchant are 09871056919(very few have this number)
other numbers u all know
Email ID - info@timtara.com
read this article also about chargeback
What is a Credit Card chargeback? What is CCAvenue’s credit card chargeback policy?** A refund that is forced by a Credit Cardholder’s credit card company is known as charge back. This occurs when a cardholder decides to formally dispute a charge on his/her Credit Card bill, usually because someone else fraudulently used that card number. Credit Cards Permit Chargebacks as per their rules any online transaction can/may also be revoked or refuted by a customtakeouter to a Sub Merchant via his card-issuing bank for the following reasons. This is allowable for up to 6 months from date of the transaction.a) The Sub Merchant has not shipped the goods or delivered the promised service. b) The Sub Merchant has taken back the goods /cancelled the services but has not yet issued a refund on the Credit Card. c) The cardholder’s Credit Card has been fraudulently used by someone else to procure goods and services - without knowledge or prior agreement of the cardholder.
As CCAvenue® has implemented two new security protocols - Verified By Visa & MasterCard Secure Code, this will virtually eliminate the instance of charge backs for the reasons of `Transaction Not Authorized’ in Visa& MasterCard Internet transactions.(To find out more about these protocols please click here.)
CCAvenue’s payment gateway service provider, has state-of-the-art fraud screening capabilities to reduce risks. However, if any chargeback is reported by the cardholder, you(sub-merchant) will be liable to pay the amount back to CCAvenue or it will be adjusted with the current balance of your account with CCAvenue; or you will be liable to refund back the disputed amount back to CCAvenue. Please note that this practice is universal and is followed by all payment gateway service providers the world over. CCAvenue has also an in-house team, which will screen all the transactions. Please see the section on fraud reduction tips for more information. In cases which prima facie look fraudulent, the same will be referred back to payment gateway for a further thorough authorization and if it is still authorized then CCAvenue will forward the transaction to the Sub Merchant so as to enable him/her to use his/her judgment whether or not he wants to execute the order or not. The chargeback disputes are normally less than 1% of the total transactions in a year. a) Sub Merchant should keep complete proof of goods being shipped. This could be in the form of a Courier consignment note or Receipt from the final consignee. c) The Sub Merchant can prove that the customtakeouter was informed in advance about refunds / return of goods for replacement faulty goods. A CHARGEBACK CAN ONLY BE REVERSED IF THE CREDIT CARD HOLDER FORMALLY INFORMS HIS/HER BANK OR Credit Card ISSUING INSTITUTION THAT HE/SHE WILL ACCEPT THE DISPUTED CHARGE. Fraudulent use of a Credit Card on the Internet is always at the risk of the Sub Merchant. Sub Merchants should keep an internal benchmark for the level of transaction for which he will take a risk, without asking for additional documentation from a customtakeouter. Example: ABC Shops has internally set a per transaction limit of USD 500/-. Which means that up to USD 500/-, ABC Shops will process an order without asking the customtakeouter to provide additional proof. If the transaction amount is more than the internal benchmark of USD 500/- then proof is required for: a) That this customtakeouter owns the Credit Card he is using. b) He is who he says he is.(ID) So ABC Shops asks any customtakeouter who does a transaction over USD 500 to send by fax the following:- a) The last statement he received from the Credit Card company, which clearly shows his Credit Card billing address as well as the Credit Card number. b) A copy of his driving license / national identity card / PAN No. / Passport which proves he is the person who has placed the order. When ABC Shops has these documents, then they can go ahead with the customtakeouter without any doubts knowing full well that no fraudulent usage is taking place of the Credit Card being used for the purchase of their goods or service.