I had ordered Philips Female Epilator - HP6400 and a Orpat Steam Iron OEI 717 CC for which I was charged Rs1837.00 after using a discount coupon. My order status remained awaiting shipment for very long, since the delivery was for 10-15 days, I did not call them. After about 15 days I started calling them, to my surprise the customer care phone was not working. I sent them emails and got no replies, sent feedback from their site and got no reply. A couple of days later, they changed their customer care number and I could get through them after trying 20-30 times. The lady was rude and told me I would receive my product next week. I waited the entire week and did not receive the products. I check the order status online on the website, here I saw delivery of iron has been cancelled and it is in "refund pending status".
I was not informed about the cancellation of my order by timtara on my email. I called them again they told me Iron is out of order and epilator is available and would be delivered to me in a week. I did not receive it either and when I checked the status online, this was also cancelled and I have not received the refund till date.I tried calling on their call center I was not able to get through from past few days. Today I noticed that the customer care number is changed again on the website and I am not able to get through that number as well. In short the company is a cheat.