Booked a CelCab online atleast 30 hrs before the pick-up time. Online request registration acknowledged the request was register and said someone will call back or SMS within 1hr with a confirmation. No one called for 6-7 hrs.
When I called to the customer service number(20hrs before the pick-up) the person even without asking request number or any details mentions that the there are no CABs available and disconnects the phone.
On calling the CelCabs Customer Service Public Relationship Officer, she responds as though it is normal to NOT respond to customer and sub-standard service is what we deliver. On probing more she mentioned some event and all of their cabs are booked. She did not even bother to apologize.
Sub-standard and un-professional service seems to be standard with this company.
TO OWNER OF THIS COMPANY: Please "cel" your company before your employee sell it for you.
Read my lips "DO NOT RELY ON THIS CAB COMPANY FOR RELIABLE SERVICE."