Booked Celcabs to Yeshwantpur Rlystn to drop my parents who are both above 70. After telling the driver the exact place to drop and even the way to go, he dropped them at the other end of the railway station. Not only that, in the hurry to get all the luggage they left a few of their personal belongings in the car. We followed up with the driver and the help desk for the things.
For a month the driver kept dodging us saying that whenever he got a drop or pick to our area he would return it. We finally asked him to drop the things at the cel cabs office. After that every call to the driver from different phones, he would divert the call to the owner of the cab who got furious with our calls. when we asked the help desk for help they said, "Sir/Mam when you get out of the car you should check your things we cannot help you." this and many other replies, like "What can we do? you talk to the driver". This is what they call service. Any taxi can give this kind of service .
Request all users to be vary. its better to give 100 Rs more and use some other taxi service. Atleast you wont lose your peace of mind.