I travelled by Eagle travels, Volvo sleeper from Ahmedabad to Mumbai, 29th November. It was the worst journey of my life. The bus supposedly broke down 90 mins after leaving Ahd, and very surprisingly, the replacement bus was already standing there. It was NOT a volvo or even an ordinary sleeper. It was an ordinary bus, in appalling condition, dirty seats, broken fittings, with a very rash driver. The driving was so bad that I was thrown out of my seat, at one stage as he rounded a curve on the road.
There was no mention of a refund. The journey ended with passengers being shoved off the bus in the middle of S.B. Road(NOT S.V. Road) in Mumbai where there was no terminus, and no sign of any auto/ taxi stand.
I have already given feedback to Redbus, the portal through which I booked the ticket. Am awaiting their response. Please never ever travel by Eagle travels. I think that this "bus breakdown" thing is a scam that they use to collect a Volvo sleeper charge from unwitting passengers and then shove them on to a filthy local bus. What a lovely and unique cost cutting idea. Please, NEVER NEVER use Eagle Travels bus services.