As many of you may be knowing(due to recent promotions on Indian Television and Web) that MPINGI is a VOIP phone service especially for calls from USA to India.
I decided to give this company a try.especially because this is a Indian company and I thought I will some good job for our nation by taking service from an Indian company.
However my experience with MPINGI has been stressful and waste of my time and money.
I signed up for service in December 2006. Service never started till date(March 21st 2007). MPINGI started to charge me .activation fee, shipping fee, monthly fee(for 2 months).When I call MPINGI about the charges they say that I am responsible for all charges and are not willing to cancel the charges.
Now with the above experience I decide that I should cancel the service(ridiculous.cancel a service which I never received). Guess what.MPINGI says I need to pay$49.xx cancellation charges.
I have had numerous calls with MPINGI customer service.every time they promise that someone from billing department will call me .Guess what .no one ever calls.
I call the company a fraud as they charge fees which are never told to you and the worse part is that they charge fees without providing service. I am writing this lengthy mail.not just to vent out my frustration.but to help others who are evaluating MPINGI as a VOIP phone option. Please Please Please stay away from MPINGI and you will be glad that you did.
Content provided below has been updated on April 21, 2007.
I had to ask my credit card company to cancel MPINGI charges since MPINGI never co-operated with me and kept on charging my credit card. They would not even cancel/terminate my account. I also reported this issue to Better Business Bureau.
If everyone is facing this same issue, it is highly recommended to follow this path.raise the issue to BBB and voice your concerns.otherwise things will never improve.