Very disappointed with Titan eye+ staff at kamanahalli branch, Bangalore. I visited the shop to get eye tested and buy frame at 8:30pm thinking shop closes only by 9.
The first day they sent me back saying the testing cant be done the person left. When I asked whether I can select frame and keep and do testing another day, the staff was so unintrested and said they are closed for the day when it wasnt even 8:45pm. On leaving I thought why are they in a hurry to close and go? The second day before leaving home called and checked for opticians availability and was told he/she leaves at 8pm. Today I walk in at 7:45pm and was told I cant be accepted as there are 2 ppl waiting.
Are they not suppose to take people in when they give a commitment to come before 8pm. The staff was very rude and not at all courteous. when I requested them to consider me, as I have left a newborn at home and have come to the shop with my older child who is less than 2yrs and have made prior visits too where they have turned me down.. I was told to register and wait if I want with no guarantee of being checked. They were not intrested in even talking to me but rather just talking to each other about the call I made to check availability. They were not at all professional in dealing a customer.
This callous attitude disturbed us and when asked for feedback number.. the staff casually pointed at customer care number as though u do what to want but its not going make a difference when we lose a customer or you make a complaint.. very arrogant. sure agree titan eye is one of the big firms but why do the staff act all proud and arrogant. when a friend of mine spoke of a bad experience with titan eye I dint beleive.. but today I definitely have to agree with her and spread the word... very disappointed. from the approach of the staff it was pretty sure no action will be taken but I had to give a feedback to do my part...