This is to let anyone to be cautious while buying anything from https://titlus.com. I had a bad experience with them ordering a Nikon D7000 kit. They delivered me an old body (shutter count), slightly damaged lens which is not a genuine one (as confirmed by nikon support). The sole reason was 12 months EMI, which turned out to be the trap, and had to pay full amount.
Their payment option was, 30% down payment and rest as emi. Once you pay, they will reply after some time saying Bajaj rejected your loan, and according to titlus rules, you must pay full amount to get the product, until then the 30% is forfeited. There is no proof for this. They wont sent any docs from Bajaj or wont forward any emails from them.
Then the product. An unsealed box, the body was 9 shots old. lens is slightly damaged, and not the one that is supposed to be in the box. i.e the lens serial number on the box and on the lens is different. No warranty card for lens, missing freebies (4gb sd card + dslr bag), no mention of any product number on invoice and mismatching lens as mentioned on invoice.
The outer cover of courier was intact, hence I signed the courier docket. When informed about these problem to their customer care, they kept on reciting they sent only sealed boxes. and no one sign the courier docket if the mentioned problems were there. I don’t know in which world courier person will take responsibility for the contained item. They have done their job, they delivered me a package intact and sturdy. But the Nikon box inside was not in same condition. And its not the problem of courier people. More over, the courier person called me to a junction near to my house to deliver the product. He didn’t even ask for any id proof. I was lucky enough, that nobody else, just walked to him signed and took the product. That is how I got my package.
After continuously bugging them they asked me to provide evidence as photos. It took 5 days for me to make them ask this. I send these(https://mediafire.com/?sentuo551mik8). They said, the product images clearly shows a sealed box.Please check the images and decide yourself.
They never said about a word about their invoice or any thing other than the seal. That too they just kept on claiming, never they tried to substantiate.They even said, the photos were taken using the same camera I sent them. If they had checked the properties of the file, it would have said them, its a panasonic camera. Also little commonsense, would have told them, you cant take photo of the camera and lens using the same camera.
I have uploaded here(https://mediafire.com/titlus) all the email conversation, evidence, and my experience with them.