I wanted a pro video camcorder(SONY FX 1000) I had been looking for this models for months and finally bumped into this site called TITLUS DOT COM and I found their price really great(155, 990/-) and so called them up to confirm the same. This guy Osmond Pereira very politely said its available for the same price and I was also offered an EMI option with Bajaj Finance. After I sent them 30% down payment(Rs. 46, 797/-) they informed me that Bajaj Finance has not approved the finance and so I will have to pay them the entire sum.Obviously I was not ready with such a big amount and somehow the same day I stumbled upon the feedback you guys have put in online(Thank you Mr Sunil Chauhan) I realised that I am trapped. The options they gave was either to cancel the order or pay the entire amount. However, cancellation of the order will attract a deduction of a major amount. The following is what they sent me.
"All Online Sales Orders placed on Titlus.com are Final. Requests for Order Cancellations are only entertained if the same are placed in writing within 5 days of placement of order or receipt of payment by Titlus.com whichever is earlier. All Order cancellations are subject to a deduction of order processing fee of 5% of the invoice amount plus deduction of a order cancellation fee of 3% of the invoice amount. An additional 10.3% service tax is applicable to the total deduction amount. Additionally any deductions made by the bank as payment processing fees are also deducted from the refund amount. Additionally, orders cancelled after dispatch from our warehouse are subject to a handling & shipment fee of 10% of the invoice amount in addition to the order processing fee and order cancellation fee. Titlus.com will duly refund the entire payment minus the above charges back to the customer within 1-2 business days of receipt of a written cancellation request from the customer provided the above conditions are met."
As I realised that I am completely stuck, I asked them to cancel my order. They deducted some 9.5K and sent me back the rest of the money. However, the funny thing is the money got transferred from one Abhijit Madhukar Gatade. When I enquired, they said he is a director with the company and transferred the refund from his personal a/c so that its faster. I cant believe that because you can never have employees giving refunds on behalf of the companies they work for(especially when they claim to be some big international company)
I only thank all the people who have put in their feedback on so many sites online and because of you all I only lost 9.5k(surprisingly I never saw a single feedback while I ordered.only to see them after a few day of putting in the order).who knows otherwise I would have been duped of the entire 1.6 lac knowing now what kind of rubbish products they have.
Bottomline is guys never even think of buying from them. They are cheaters. I am planning to put in police complaints.lets see if anything works out. BTW their Mumbai address only says MIDC andheri.so thats completely fictitious. Beware!
Soumitra