I ordered a Yale safe from them, order no:(TOD101167665) on 8th August during a sales promotion. I paid Rs. 5256.00 by credit card. No sign of the safe nor any intimation of despatch for the next 15 days. I call them up; they dont have a toll free number and you spend more Rs. Rs. Rs while they put you in queque. Finally they say that the goods are there in the warehouse and I should wait 5-6 days for delivery. Nothing happens. 3 weeks go by. Same call, same emails, same response. Now on 5/9/15 they cancel the order and issue a refund.without any consultation with me.
Notable are the facts that the safe is still being sold on their website, now at a higher price. Further by keeping my payment and making all those promises, I was prevented from buying from another source. They also used my funds for their own purposes without any interest.
I am pretty much sure that some of the glorifying reviews here are fake and put up by the promoters of this company.
I have all the required documents which prove the facts in this case.
I am going ahead with complaints to the Competition Commission as well as the district consumer forum. I would encourage others who have suffered to do the same. Please send an email to CCI who would take action against these guys for unfair trade practices.