I must write to express my extreme frustration and dissatisfaction with the customer support service offered by Toshiba.
This drive worked fine for about a year, and now will no longer mount. Toshiba claims that there is a 3 Year Warranty on the product, which is clearly expressed on the box, and in the pamphlet. Well, I spent 3 hours so far trying to file a warranty claim on the product with no progress. I’ve called about 5 phone numbers and visited 3 websites, and I just keep getting redirected from one person to another. Nobody can help me, and they even refuse to escalate my call to a manager.
The warranty claim phone number put me on hold for about 35 minutes before I gave up, with no indication at all as to how long I would have to wait, or how many other people are ahead of me!
From my point of view, the warranty that Toshiba claims to offer on their external harddrives is total B.S. It seems that they are purposely making it impossible to file a claim their products. So frustrated and upset after this experience, I will be sure to avoid Toshiba in the future.