Total Mall Madiwala, is located centrally and owns ample amount of space. The Total’s shopping space is dedicated to 2 floors. I work nearby and prefer to shop at this place, on my way back. The place is good but it has some major drawbacks which always asks one to be mentally prepared to enter in this place.
Firstly, the air-conditions are never on. They have huge blowers, which make scary sounds but they never work. The place is extremely suffocating. By any chance if you decide to stop at any corner due to curiosity, you will have to make your way out in arush. I often feel the smell of dust there. Even in the afternoon, they never switch on the AC.
Secondly, the bar code readers never work.The billing person will first make an attempt to read the barcode electronically but after 20 seconds he/she will begin to type and search for the product, this happens for almost all the items in your shopping basket. So even if you have just 3 items in your hands, you have to be mentally prepared, to wait for atleast 10 mins at the billing counter.
Lastly, they have come up with a new concept of bio-degradable polythene. They charge Rs.1 on your billing without your permission. If you ask, that where is this information displayed, you will get a reply as "This information is displayed at the entrance". One often miss this information while entering and it is never highlighted till the time you reach billing counter. The concept is good but they way they are forcing on to customers is extremely ridiculous. You are just forcing the customers to buy your polythenes.
Instead theyshould offer one good quality bio-degradable and one average quality poly bag, and leaveit for customers to decide. This forcing is certainly not appreciated.
There is too much of cost cutting on customer service part. The management should be careful in selecting their ways, as it should not lead to customer cut-down in turn.