The Etios diesel from Toyata is a beautiful automobile. but it has become most unsafe for me and my family- credit Grace Toyota, Nagpur!
The dealers, Grace Toyota broke the rear seat when the car went for the routine service. when told them about the issue, they did not pay any heed until I wrote to the company directly.
from the company I got follow up calls and even the Grace people did call me. they checked the car and put the blame on me that rear seat broken due to my handling.
makes no sense arguing so asked them to replace the seat at a minimal cost as I know that the read seat was damaged by them and not me, right at the time of first servicing.
inspite of somany email to Toyota and Grace, there is no resolution to my complaint. I have even offered that I will pay half the amount and the other half Grace should bear for their mis-handling.
No reply since, then.
Me and my family are most unsafe in the safest vehicle on Earth! toyota india probably does not consider safety as top priority.
if you are in nagpur, please re-check your vehicle when you pick it from them after servicing as you never know what you will be blamed for.