If I will go and check on the biggest regret of my life, I will consider the courier which I have to receive from Trackon on the topmost. Let me explain how does this company work.
1.My relative sends an important courier for me on 15th March and the same was in Hyderabad on 19th which is ok. The guy came to our house but unfortunately, I and wife were not at our home so that the guy went back which seems to be ok.
2.Now, since I wanted that courier on priority, I called them. The numbers provided on the internet are either switched off or not reachable. So I decided to go there myself and bring the courier home because of the urgent requirement.
3.When searched on internet I got the location for Miyapur hub(which was the current location of my courier) and went to the location(on Miyapur Gachibowli road). The trackon representative told me that this is not the correct location and its somewhere near Miyapur bus stand.
I again searched on the internet and saw that there is some office of trackon near Miyapur bus stand(which is not Miyapur hub) so I went there. After reaching to that location I searched everywhere but there was no office and I came to know from the locals there that office shifted way back.
4.I called again and again for half an hour and was finally able to connect. They told me that the office shifted(not updated on google maps) and it’s somewhere else. I reached out and the office was closed. When tried again and again on call, they told me that no one is at the office and to wait for one hour. The staff is extremely dumb and incompetent. They don’t understand the problem and were not able and willing to listen.
5.I requested them to deliver that at my location but they told me that is not possible for the day(23rd). I requested them to deliver on 24th March and they told me that they will try(As if they are doing some favor to me). I told them that I might not be at home and either to provide me a sure time when I can collect the courier myself on 24th or deliver it to my society guard. They told me that I can collect the courier on 24th 10:30 sharp from their office.
6.On 24th March, exactly at 10:30 I was there outside the office but it is closed. I called them again and they picked my call only after 10-15 calls. I asked them the status and they told and confirmed that the office will open in 5-10 mins so I decided to sit n wait. After 30 mins when I started losing my patience, I called them again to update me on the status. The first thing I heard from them whispering to each other is that "ye jeene nai dega and jeena haram Kar diya hai" and told me that they are going to take the delivery guy on the conference and the delivery guy told me that he might take one more hour and asked me to wait.
7.I just wanted to tell him to go and screw yourself but I can’t because I don’t want myself to be like them. I told him to come and deliver it to my society whenever they can and drop it to my guard.
8.When trying to complain the same on their website, the link for complain is disabled.
This is still WIP and I hope that I will find that courier in this lifespan.