I had ordered a noise cancellation headphone(as it was the cheapest on this site). But even after a week it was not delivered. When I enquired the customer support said the item is lost in transit.(I doubt it as the item shipping information was never updated on the website) .However, I did get my complete money back after 10 working days. The good thing is that the customer support is very responsive. They follow up with e-mails and reply to mails sent very promptly.