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Tradus

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Tradus

vipul @vipulbagga

Apr 24, 2013 12:25 PM, 625 Views

Tradus Is Big Cheat Money Eater Site

Sub-Order ID Product Name Seller Name Courier Name Tracking Number

8375293_01 Onion Chopper StorejiCom Professional GGN4140701

They have given this detail form last month. I have submitted complaint but no reply.

They are freaky f....site, I would like you not to buy anything from this site as it really S....

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Brand Response

Tradus

May 07, 2013 09:51 AM

Dear Vipul,We regret the negative feedback shared about Tradus.com. We understand that there was a huge delay in delivering the products which is a very rare experience. We have the best courier partners on board to ensure that delivery is smooth and prompt but occassionally we face a lot of hurdles due to dynamic business reasons due to which order delivery is delayed inadvertently.We understand that this delay has caused anguish and you are upset about the whole episode. Under normal circumstances if the orders are not delivered within promised timelines you have the option of reporting it to our Customer Care who will ensure that either the order will be delivered in the quickest possible time or we will promptly get the order cancelled and return back your money. With regards to your order it has been callled and money has been returned back to youTradus Marketplace is leaving no stones unturned to work out multiple features & benefits to delight you - Be it signing up multiple sellers to fight out the best price benefit for you or be it an efficient site with lot of self help tools to help you track the progress of your order & the order / product information, we are trying to enhance our user experience. We want to assure you that we do not want to leave any stones unturned to resolve all our customer's issues on priority. Our buyer protection policy always ensures that Customer’s are given an extraordinary treatment in terms of service and issue resolution. However, in case you think we can still make some changes in the way we operate, please feel free to share the feedback so that we can work on it. In case you need any further assistance , please contact our customer service team by sending a mail to care@tradus.com and you will get a reply within 6-24 hours time frame.Regards, Team Tradus