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Tradus

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Tradus
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Kimidi Chakradhar Rao@kimidichakradhar
Feb 28, 2013 12:24 PM, 1039 Views
Shipment not reached

There is no customer care number, without receiving the product they are sending mails/msgs shipment delivered. looks like fraud company. There is no customer care number. Without receiving the product, they are sending mails/msgs shipment delivered.


Looks like a fraud company.

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Tradus Deactivated
Dear Customer,Thank you for your candid feedback about your experience with Tradus.com.We regret the negative experience that you have shared with us. Such experience at Tradus is very rare, however, we at Tradus, always ensure that customer's are not penalized in any way. Our buyer protection policy always ensures that Customer's are given an extraordinary treatment in terms of service and issue resolution.Further, we would like to clarify that we have a dedicated customer care team which looks at such issues and resolves them timely and effectively. Also we have created a platform in which customer's are kept informed about the progress of their order. We understand that in your case you have received incorrect updates which led to more confusion. We will look into this issue and expedite it to get it resolved.Tradus Marketplace is leaving no stones unturned to work out multiple features & benefits to delight you - Be it signing up multiple sellers to fight out the best price benefit for you or be it an efficient site with lot of self help tools to help you track the progress of your order & the order / product information, we are trying to enhance our user experience. Feedback as such will only help us improve our services.In case you need any further assistance , please contact our customer service team by sending a mail to care@tradus.com and you will get a reply within 6-24 hours time frame.Regards, Team Tradus
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